BTHD Support Report
bigcommercecloud.atlassian.net
—
—
↓ Save as PDF
▶ Present
📅 Edit dates
☼ Light
📝 Meeting notes
Clear
+ Add
Data sources
∧ Hide
1
Created this week
—
↗ Open in Jira
⇧
Upload CSV
2
Resolved this week
—
↗ Open in Jira
⇧
Upload CSV
3
All open tickets
project = BTHD AND issuetype != Sub-task AND statusCategory != Done ORDER BY created ASC
↗ Open in Jira
⇧
Upload CSV
4
CSAT ratings & comments
Export from Jira CSAT report · set date range to report week · download CSV
↗ Open CSAT report
⇧
Upload CSV
Total open tickets
—
upload Step 3
Created this week
—
—
Resolved / closed
—
Done · Resolved · Closed
Open 30+ days
—
upload Step 3
Avg CSAT
—
upload Step 4
Ticket activity
Created vs resolved — daily
—
Created
Resolved
Resolution rate
—
this week
Created
—
· Resolved
—
upload both CSVs to compare
Ticket type breakdown
resolved this week
Upload Step 2 CSV
Tickets closed per agent
Excl. Onboards & Offboards
No data
Upload Step 2 CSV
Kris Faultner and Zeynep Sagdik excluded
Onboards
—
resolved this week
Offboards
—
resolved this week
press
C
to celebrate the team
Tickets open 30+ days
—
View all in Jira ↗
No data
Upload Step 3 CSV
Customer satisfaction (CSAT)
Overall CSAT
—
—
☆☆☆☆☆
Upload Step 4 CSV
CSAT per agent
avg · reviews
Upload Step 4 CSV
User comments
—
Upload Step 4 CSV
press
F
if you dare...
Edit reporting period
Set the week and meeting date — re-upload CSVs to recalculate
Report start (Monday)
Report end (Friday)
Meeting date (Tuesday)
Fill in the dates above to preview.
Cancel
Apply dates